Refund Policy

Daukshya Exim Pvt Ltd operates on a B2B contract-first basis. All refund, cancellation and claim scenarios are governed by the signed Proforma Invoice or sales contract.

Order Cancellation

Once production or procurement has commenced against a confirmed order and advance payment, cancellations may not be accepted, or may be subject to deduction of incurred costs.

Quality Claims

Any quality claim must be raised in writing within the period specified in the sales contract, supported by inspection reports and photographic evidence. Pre-shipment sample approval is treated as the contractual quality reference.

Refunds

Approved refunds are processed in the currency and to the account of remittance, net of banking charges and any incurred costs.

Force Majeure

Delays or non-performance caused by force majeure events (natural disasters, port disruptions, regulatory actions) are handled per the sales contract.